EMBERBUNLegal
General terms & conditions
The short version: hot food, fair prices, and a clear line to the kitchen. Last updated 4 September 2026.
1. About these terms
These terms apply to every order placed at EMBERBUN, whether at the counter on 14 Kiln Row, by phone, or as a delivery within the Market District. By placing an order you accept them.
2. Orders and payment
Orders are prepared after they are placed. Payment happens at pickup or on delivery, by card or cash. Prices are shown on the menu and include standard portions; side orders and extras are charged separately. A menu change or sold-out item may delay an order, in which case we call you first.
3. Allergies and ingredients
Tell the team about allergies or intolerances when you order. Full ingredient lists are available at the counter and on request. We share one grill and one fryer, so traces of other ingredients may be present in every dish.
4. Pickup and delivery
Most orders leave the kitchen within eight minutes. Pickup times are estimates, not guarantees. Deliveries are made within the Market District and can take longer in busy hours. Food is hot when it leaves the grill; from that moment it is your responsibility.
5. Vouchers and promotions
One voucher applies per order, and vouchers have no cash value. Promotions cannot be combined unless stated otherwise. A lost or expired voucher can be replaced when the purchase is recorded on the account at the counter.
6. Liability
Every dish leaves the kitchen at serving temperature. Be careful with hot contents, lids, and sauces. We are not liable for damage caused by food after it has left the restaurant.
7. Changes and contact
We may update these terms; the latest version always applies. Questions about these terms go to [email protected] or the phone number on the contact page.